Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By accessing or using refrme ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Service Description

refrme is a referral partner deal visibility platform for Australian mortgage brokers. Brokers can track deal progress and share stage updates with their referral partners in real time.

3. Accounts

  • You are responsible for maintaining the security of your account credentials.
  • You must provide accurate and complete registration information.
  • You must not share your account with others or allow unauthorised access.
  • Referral partner accounts are free. Broker accounts are subject to subscription fees as displayed at the time of signup.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Upload or transmit malicious code or content
  • Attempt to access data belonging to other users
  • Interfere with the operation or security of the Service
  • Store full client names, financial details, or sensitive personal information beyond what the platform requires

5. Subscriptions & Billing

Broker accounts include a 7-day free trial. After the trial period, continued access requires an active paid subscription. Pricing is as displayed at the time of signup and may be updated with reasonable notice.

6. Data & Privacy

Your use of the Service is also governed by our Privacy Policy. We handle all personal information in accordance with the Australian Privacy Act 1988.

7. Limitation of Liability

To the maximum extent permitted by law, refrme is not liable for any indirect, incidental, or consequential damages arising from your use of the Service. The Service is provided "as is" without warranties of any kind.

8. Termination

We may suspend or terminate your account if you violate these terms. You may cancel your account at any time. Upon cancellation, your data will be retained for 30 days before permanent deletion, unless you request immediate deletion.

9. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

10. Contact

For questions about these terms, contact us at hello@refrme.com.au.